Reviews of Port Kells Nurseries in Surrey

We specifically sought to support a local family business and based on previous reviews we chose Port Kells Nurseries. We had a very stressful and unacceptable experience with this business and DO NOT recommend. According to their staff, we had the unfortunate experience of having less experienced staff delivering our trees. The cedars were already dying the day they were delivered; they sent a staff person to look at them a couple of days later and confirmed that indeed they were no good. They didn't have inventory to replace immediately (in the Fall), so instead they told us to wait until Spring. They did give us a refund, but never did follow up with us and when we followed up, they refused to remove the trees for us. We were prepared to give them another chance and buy 20 more trees but they would not remove their dead trees. I eventually spoke with the owner (R***) to again explain that we do not have a truck and I felt that we should not have to incur further expense to remove the trees because of their mistake. Other reputable nurseries will pay to return trees if the problem was due to the business's error. The owner, R*** actually became angry with me for requesting they pick up the trees, claimed he was offended and said that his staff should not have given me a refund and then hung up on me. We were never rude or angry with them as I assumed they would make it right and ensure that we would have 20 healthy trees without any hassle. Wow, were we wrong! In the end, the experience was very disappointing and I would NOT recommend spending your hard earned money at this nursery. Although their website says "Our goal is to provide our customers with a pleasant and relaxed experience" and they “take pride in the quality of their cedars" - unfortunately nothing could be further from the truth.

We had a terrible experience with this business. The cedars were dying the day they were delivered – they agreed this was the case. Even though we were willing to buy more trees from them, they refused to remove their dead trees for us. The owner became angry with me for requesting they pick up the trees, claimed he was offended and said that his staff should not have given me a refund and then hung up on me. We were never rude to them as I assumed they would make it right. Wow, were we wrong! Very disappointing experience.