Reviews of SunScape Tanning Studio in Surrey

THIS PLACE IS ABSOLUTELY HORRIBLE.......DO NOT BUY A TANNING PACKAGE HERE. I was gifted a pkg and I only used two session....I had gone into the salon on a few occasions and they were not able to accommodate me at that time.... upon returning for a tan they told me my package had EXPIRED!!!!!!!! How does a Package expire. ??????? And to top it off it was less than two weeks after the so called expiry date that I was told nothing about. This is a total cash grab...the company pockets hundreds of dollars from people....this is so wrong on so many levels. There was NO CALL OR EMAIL REMINDING ME THAT MY ACCOUNT WAS ABOUT TO EXPIRE......
DO NOT USE THIS COMPANY........THERE ARE MANY OTHER COMPANY'S THAT ARE MUCH MUCH BETER....... so disgusted and ! star is too much

DO NOT TAN HERE!!!! THEY WILL GIVE YOU MISINFORMATION TO LOCK YOU INTO CONTRACTS AND SELL YOU ON THE ABILITY TO "FREEZE" YOUR ACCOUNT AND THEN CHARGE YOUR CREDIT CARD FULL PRICE WITH NO ABILITY TO GET A REFUND!!!

The customer service at Sunscape is terrible!! I signed up for their Flex package which has the ability to "freeze" if you don't want to use it for a couple months up to a year. I froze it back in December 2022 in person, and the employee didn't give me my 'freeze form' to sign before leaving so I got charged for both January and February 2023 without tanning there. To top it all off, the employees at the store blamed me for not properly freezing my account with them back in December, despite a 25 min conversation with the employee at the time, where I double-checked to ensure that my account was frozen.

They refuse to issue refunds and do not take accountability for their employees mistakes. The only way you can contact a person with any control is through email which you will not get a response from until months later (I emailed them back in November 2022 and just got one back February 10 2023 saying there is nothing they can do). The employees and manager of the salon don't even get provided a contact number, they have to go through email as well.