Reviews of 416-Florist in Thornhill

The basket we ordered was way far from the picture we ordered! We ordered light purple they delivered dark pink and red for a memorial ceremony!The size was way smaller than what we ordered. They charged $29 for delivery to World on Yong Building which is 3 minutes away! We took the basket back to them and they all agreed some mistake has happened! But The only thing they did was sending a pre written apology email without offering anything else!

Do not order from them. I ordered flowers from them for a funeral. They called me the day of and told me they can not deliver before the service if I don’t pay extra and they will deliver it at 9pm. I refused to pay as I have already paid extra for weekend delivery. I asked to cancel the order and they said NO. If this is not extortion, I’m not sure what it. A loved one just passed away and they are only concerned about tricking and extorting money out of a grieving family member. I’m disappointed and disgusted by how they conduct their business. Stay away. I threaten to write a review and they replied back with “everything is ok now and we will deliver the flowers before the service.” No apology. Do not order from them unless you want to deal with extortion, bad customer service and unethical business practice. I would give them zero star if I could!

dishonest seller
did not deliver the order (order 109596)
deceive
money is not returned