Reviews of MyShades in Thornhill

REVIEW: MyShades, Doncaster Drive Thornhill Ontario

After much deliberation, we’ve decided to post our experience with MyShades, authorized Hunter Douglas dealer in Thornhill.
My husband and I planned a major refresh of our home of forty years. This was to include professional cleaning of existing window shades as well as replacement of existing fabric draperies in all bedrooms and living room/dining room. We did our research, found an authorized Hunter Douglas dealer and renewed our commitment to ‘shop local’. The repair and cleaning of one shade panel, and cleaning of an additional pair, was to be a test run with our chosen vendor/provider.

Laura, the owner/operator of MyShades, assured that the simple repair required could be easily done, and that all three shades would be handled as an individual order, discrete from other customers. Laura, the owner operator, was aggressive in pushing back against our expressed wish to re-install the shades ourselves upon completion of work. Likewise when we discussed next steps in our refresh project, she continued to negate our capacity to remove and re-install our blinds, despite being told that we had done this successfully on other occasions. ‘We do it without damage, never a complaint’. We firmly declined her recommendation and left our shades for the requested repair and cleaning.

The work was completed promptly and we returned to MyShades to collect our shades; again, we were urged to let them re-install. Again we firmly declined.

A day later, we unpacked our freshly cleaned and repaired shades and were stunned to discover that the header on each of the three shades was scribed in black marker with our surname. Further, one panel had a small dab of black marker on the fabric just below the header.

We phoned the operator promptly. ‘Jay’ advised that ‘we always mark them that way’ and went on to inform me that ‘we’ve done it that way for almost forty years. You won’t see it’. I countered that marking a client’s goods in any way was unsatisfactory and unprofessional. ‘Take a picture’ was his patronizing response.

We then contacted a major authorized Hunter Douglas cleaning source, recommended by Hunter Douglas and another authorized vendor, who confirmed that shades are NEVER marked prior to cleaning.

We’re dumbfounded.

Forty years of home ownership and maintenance and we’ve never had a trade/service/vendor mark our goods for their own convenience. ‘You won’t see it’ is a rationale for ‘we couldn’t be bothered’. Avoid this business. There are plenty of authorized dealers in the vicinity who won’t bully and patronize you.