Reviews of Crafted Balance Naturopathic Clinic in Toronto

I've never written a review before but feel compelled to unfortunately. While my experience with the dr was great, this clinics practices without empathy, especially to women's issues which is such a shame. At three months postpartum I discovered a breast lump and had to have it seen to at the hospital urgently. When I notified crafted balance of this last minute cancellation and explained the reason hoping to rebook I was charged 100 dollars. I wrote back explaining due to the size of my growth this was ordered as stat and I had to prioritize a clinic appointment I had at that time over the 30 minute follow up virtual appointment with the ND. The response was that they were upholding the 100 dollar charge. I strongly consider Crafted Balance reconsider this policy especially for extenuating circumstances such as this. To have more stress placed upon your patients in these times of need, especially as a women's clinic demonstrates that the patients are not at the heart of your clinic, but financial interest truly is. Unfortunately I would recommend seeking care elsewhere if you are truly looking for patient first care empathy and understanding.