Reviews of Felichia Bridal in Toronto

BRIDES: DO NOT GO HERE

I bought my dress at the end of December 2021, everything seemed great, Aliya helped me out. She informed me that if I buy the dress in the next 2 weeks, they would charge me only $100 for alterations and $1650 for the dress. In between the 2 weeks, I decided to buy the dress and go with the alterations as this will be convenient for me to get the dress & alterations done at the same place. When I went in to purchase the dress, Aliya was not there and I was informed that she was not able to give the alterations for $100 but $150. I didn't think it was a big deal, so I agreed. I should have taken this as a sign.

May 3, 2022 - I get an email that my dress has arrived. I call to confirm that the alterations are $150.00. The associate has no idea what I'm talking about so then I ask them to relay a message to Aliya to have her call me back.

May 28, 2022 - I come in to pick up my dress, I STILL have not heard back from Aliya. Only to find out that she no longer works here. The associate informed me that they also changed their seamstress that they had in December and that the new seamstress works with her own prices. The associate has already spoken to their boss and he says that he will not be able to honour the $150 but give me 15% off & $50.00 off my alterations. There are SO MANY things wrong here. Why was I not informed ahead of time that Aliya no longer works here? And is that what she does ? Gives people false numbers so they can commit to buying a dress and then just runs off ? Mind you, I left a message on MAY 3 for them to have Aliya call me back and I am only finding out on May 28 that her last day was May 27.

There is even more to this horrid story, I am paying for the other half of my dress in the store, the associate gives me an estimation of 300 for my dress alterations and refers me to another seamstress named Larissa. On June 12, 2022, I go and see Larissa the seamstress. She quotes me $900. Yep, 900?!!?!?!? So let me just make it clear to everyone, from December to today, I was quoted for my dress alterations $100, $150, estimation of $300 and now.. $900 ! Larissa the seamstress also had no idea what I was talking about when I brought up the 15% off & $50.00 off.

I called Felichias Bridal yesterday and informed them of how upsetting this whole situation is and they said they would get back to me... I still haven't heard from them.

If I could go back, I would have NEVER bought my dress here. Felichia's Bridal is one of the worst experiences I've ever had with a store and I will be informing all my friends & family NOT TO GO HERE!