Reviews of GEM Moving Storage in Toronto

DO NOT USE THIS COMPANY.

This is the most unprofessional, disrespectful company I have ever dealt with. I lost my $200 deposit, don’t let yourself fall for this trap!

I called to have movers to come and informed them that I had already disassembled my furniture and just require moving. I was told the prices, agreed and provided a $200 deposit. When the movers arrived, they then asked for $400 before they would start and then said it is a minimum of 4 hours labour even if we spend only an hour or two. I reluctantly agreed to the price of $100/hour in the contract after one of the movers started shouting saying whatever happens I will not get my deposit back. I asked the mover to be respectful and there was no need to shout and next thing, the mover said the price is $150/ hour and that is the only way the job will be done. The mover said that whatever is in the contract has to be the price, he then said the extra cost of moving the treadmill is $50, not $40 stated in their contract. The mover kept changing their words and said that I would need to pay the full amount of the move before they unload any of my furniture. I did not want to risk them changing their words again with my furniture in their possession so I asked them to leave. This company is a scam. Do not use!!!