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Contact info

690 Progress Ave, Unit 10
M1H 3A6 Toronto
Ontario

4167578645

Opening hours

Hours may differ - changed a while ago
Thursday:
08:00 AM - 07:00 PM
Friday:
08:00 AM - 07:00 PM
Saturday:
Closed
Sunday:
Closed
Monday:
08:00 AM - 07:00 PM
Tuesday:
08:00 AM - 07:00 PM
Wednesday:
08:00 AM - 07:00 PM

Social media

1.00/5
Poor

Recent reviews on Yably

Fiona Chiu 02.11.2023
1/5
Poor
Extremely Disappointed - Year-Long Delay and No Response
I cannot express how disappointed I am with my experience dealing with Omega Iron & Railings placed an order for a railing system a year ago, paid a deposit, and to this day, it remains uninstalled, with no communication from the company whatsoever.

The fact that it has taken an entire year without any progress or updates is beyond frustrating. We've tried reaching out to them via phone and email multiple times, but all our attempts have been met with deafening silence. It's as if our business and concerns mean absolutely nothing to them.

This is a clear demonstration of a complete lack of professionalism and integrity. A reputable company should respect their customers and at the very least provide updates on the status of the project, especially when it has been delayed for so long.

I strongly advise against doing business with Omega Iron & Railings . If you value your time, money, and peace of mind, look elsewhere for your railing needs. This experience has been a complete letdown, and it's clear that they do not prioritize customer satisfaction.
Bruce Whitehouse 04.10.2023
1/5
Poor
RECOMMEND YOU AVOID AT ALL COSTS
I cannot recommend Omega Iron & Railings. In my experience – which, based on other online reviews, seems be common – Omega does not respond after they get your deposit. They were pleasant during the quoting stage. However, as soon as a PO was issued and the deposit paid, the attitude seemed to change.

Omega stopped responding to phone calls and emails. When I was finally able to get someone on the phone, the response was inconsiderate and not helpful. My attempt at escalating the problem initially met with an encouraging response but Omega personnel then failed to meet their own dates for follow-up.

After months of silence, and despite requests for confirmation of the schedule, I was told fabrication was complete and installation would be scheduled in a month. Then …. nothing.

Finally, 8 months after placing the order and 3 months after the most recent response – again despite repeated attempts to contact them by phone and email – I was forced to seek legal assistance. Even then, it took a further 3 months for the fabrication to be verified and the installation completed.

If your time and money is important to you, I recommend you avoid at all costs. Find another contractor – even if you have to spend a bit more. Placing an order with Omega will almost certainly leave you frustrated and disappointed.

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Rating
4.45/5
Good
122 reviews from 4 other sources
3.80/5
Satisfying
32 reviews on Google
4.60/5
Very good
54 reviews on HomeStars
4.60/5
Very good
18 reviews on Houzz
5.00/5
Very good
18 reviews on Facebook

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