Reviews of Style By Serkan in Toronto

THE WORST HAIRCUT OF MY LIFE!!! DO NOT TRUST THIS MAN WITH EVEN ONE STRAND OF YOU HAIR.
As if the haircut I currently live in shame with wasn’t enough, his customer service skills were even worse - below zero!
Serkan cut my hair a week ago and even though it looked fine in the salon because he managed to style it well to hide the atrocity he committed on my head, a few days later, I washed my hair and dried it, only to find that one side was MUCH longer and about 70% thicker than the other side. One side sat like a triangular shape on the side of my head. I then decided to use a straightener as not to look hideous at least. After straightening it, I was HORRIFIED to see all the actual damage to my hair!!! There were all kinds of length of cuts with no rhyme or reason and no transitioning to blend at least with the rest of my hair! It confirmed that one side was indeed much longer and not at all like the other side while she shorter side was SO badly thinned out that there isn’t too much anyone can do to fix my hair at the current length.
I immediately texted Serkan and he called me to talk about it. He told me to go back to him so he can confirm that he’s cut my hair badly and if he has that he’d try to fix it. I told him that the cut is SO bad that I don’t trust he would possibly be able to do a better job fixing it and afraid I might leave the salon with no hair at this rate. I asked if he could just refund me so I can get someone more capable to fix it. He responded with: I cannot do that because you have to come to me first for me to see your hair. I told him it’s too far for me to just come all the way there to show him the disaster, as I surely would not let him touch my hair to fix it anyway. Alternatively, I suggested I send him photos of the haircut straightened. He said he cannot accept that. Then I said, ok then would you like to come to my house to take a look the hair? He replied: you are on my way home, I could, but who is going to pay for my time to come there to see it? So, WAIT A MINUTE, you want me to pay for your time to swing by on your way home to see the damage YOU did to my hair?? Well how about explaining who would pay for MY time to come and show you, as well as for the nanny I need to pay for to stay home with the kids while I do that, as well for the emotional distress my damaged hair is causing me? Are you suggesting that I have to pay for YOUR mistake TWICE since you’re not willing to refund me? I have to pay another stylist to fix your lack of expertise/skills. I have to pay essentially double for a haircut now and you have the audacity to ask who’s going to pay for your time to drop by on your way home to just take a look at my hair for a minute??? Do you ask all your clients for gas money to go home and come to work daily too on top of what you charge them??
Anyway…he finally says that he only charged me $100 ($80 because I paid cash - which by the way is illegal because you’re cutting Trudeau out where he should be paid). He said he normally charges $120 or $130 (by the way, is this depending on your mood or do you have a fixed rate or not?? Another red flag..) but that he only charged me $100 because he felt maybe he didn’t do the best job on my hair. So, this tells me that you were AWARE of the damage you did and charged me less because you felt guilty! So he proved to me by that line that he knew he messed up! But to charge someone $80 for a mess up is STILL HIGH!!
Anyway, I sent him my email address and asked that he refund me. He decided not to, which is why I’m here writing this review to let EVERY innocent soul know not to go to him and not to trust him one bit! Absolutely unprofessional!