Reviews of Atlanntis Van Lines Inc. in Vancouver

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I requested a quote from them and based on the price, I went ahead with this moving company. Everything was fine at the start, I even filled up an excel sheet detailing all my stuff that I had to move, and it was less than 1000 lbs, so they quoted me around $1350 (before taxes). And I had to pay a deposit of $650. The day the movers came, they were so aggressive with the handling of the boxes. We labeled the boxes fragile in which we put glasses. They disregarded that and put heavy boxes over the fragile ones. Also, the day before the movers come, you get a call from admin, asking you a bunch of question, like how many boxes do you have, how many steps to access your apartment, and from the main floor to the basement there are 5 steps. Then the person on the phone would tell you, ma'am, you need to pay us $1500 right now for us to dispatch the movers (excluding the deposit). They were urging you to pay it right now, in a very rude way, and when I asked why, they told me because of the boxes. I told them that it is all the items from the list I provided and they say no we charge by boxes..... The total came to around $2150. Which is way above the quotation and to note it included the 5 steps they needed to take to get to my unit. Then the movers took my stuff and I got another call that in order to deliver it to my new address, I need to pay an additional of $350 since there were more than 5 steps, I was shocked. I went outside, took a picture and send it to them. They insisted on paying them, at this point I was apprehensive in case I did not get my stuff from them, I paid them just to be done with them, My total came to around $2500. Now tell me you'd like this from a moving company. Liz was my representative. They tell you that you won't get any bad surprises on the pricing, that they are the best. Yes, ma'am you are the best in taking money from people, in handling people's stuff badly, in being rude and not being transparent. I regret taking you as my mover.

We used Atlanntis recently to move from Quebec to Vancouver area. Had a good experience. I would not hesitate to contact them again. We moved our 2 bedroom apartment and had shipped the items in Jan of 2023. Steve and Jack were at the pick up and were great. At delivery it was Pho and another younger man who I didn't catch the name of. I was happy with the customer service approach and mainly that the quote was pretty accurate. I also asked that our babies crib would be assembled. They originally said they wouldn't do it and i I was disappointed, but when the crew arrived, they did have the tools on the truck and were able to do it. I was so relived, as my Husband works hours away and I could start using it that night.

Many thanks to Liz who helped us coordinate our move from Stratford to Montreal. We had an unexpected surprise from the new landlords when we arrived at destination and had to suddenly look for a new place. But they were able to hold off the delivery date and were able to offer storage at their Ontario warehouse. We were happy to have this option. Final price and invoice process was great. Had the convenience of paying via email transfer which was great. Great service and I would hesitate to use them again once we are set to move back to Ontario.