Reviews of Bradbury Architecture in Vancouver

I hired Robert for 3 projects. After working together for close to 4 years he was only able to complete 1 project the Belcarra house. Originally when we first started, his staff Ismael and Jonathan were great. Around the time I got the building permit for the Belcarra house, something happened to the Bradbury Office. All of the original staff quit and his wife Elvira took over.
Since then, the service has gone down significantly. Simple due diligences such as following a checklist from the municipality to informing clients of huge changes like ceiling heights were ignored. At the same time there was no acknowledgement of mistake.
His architectural design is nice but the follow up from his office is less than satisfactory. Delays ranged from a few weeks to months.
Few advice before signing a contract with Bradbury to avoid any frustrations.
1. Set deadlines and consequences. If you don’t you will be heavily delayed.
2. Do not follow the payment schedule that Bradbury asks for. Most of the contract is paid when construction drawings are produced. Any issues Bradbury architecture are slow in reply. On the Belcarra house it took 4 months to fix requests on Building Permit plans. Inspector even said it was ridiculous!
3. Do not give a retainer, they will often take a very long time to produce first set of drawings . Make sure payment is made only after work is produced.

Once you confront Robert with your dissatisfaction he gets into defensive mode and recently just asked to quit on a project during the building permit process. Very unprofessional !

The principal has nice designs but the delays and lack of experience from his office is too impacting on the clients.