Reviews of Hercules Moving Company Vancouver in Vancouver

They moved our stuff from Gatineau to Surrey and I regretted, it was a terrible experience. first of all the price of the invoice was different from what I was told on the quote.
when they brought our belongings one of my suitcases was missing and the other was broken.
When I called them after 2 days they told they could not find my suitcase and offered me 20$, yes 20$. I refused to accept it and informed them that I will make a complaint. They emailed me that they found it. It is weird why without making any effort to find my suitcase they told me they couldn't find it. Also I had to call them every day 100 times till someone answers. They even blocked my number. The customer service numbers never answers.
they also charged us extra after paying off the invoice and I was told if I do not pay they wont deliver. I asked to talk to the manager and he was very impolite and when I told him why customer service number never answers he told me "do you expect we spend all of our time for you" and then he hung up without saying goodbye.
I trusted the reviews but I realized they are terrible with customers.