Reviews of Super Glass Company in Vancouver

Derek Bell and his crew did not complete our job. They took our money and left us with broken, leaking skylights. We are currently in the middle of a lawsuit to try to recoup our losses. Our experience with the company was one unfortunate event after another. His crew didn’t show up to our site for weeks at a time, delaying our construction timeline by several months. When we sent him photos of the wood and water damage occurring after his crew left the work half done, and uncovered from the elements, we got an anonymous complaint to WorkSafeBC about our scaffolding (it had never been mentioned by Derek before). The issue was addressed the following day and Super Glass continued to no-show for weeks. Finally Derek said he’d come back if we paid another $5k so we reluctantly cut him a cheque as we were desperate to get the completion schedule back on track, and he never returned. After following up countless times by phone with no response, we went to his location and he told us to contact his lawyer but then refused to provide his lawyer’s contact details. We had to take the long painful route of letting the courts settle it. I can’t stress enough the headache and unprofessional service we received with Super Glass. We ultimately ended up going with Four Seasons Skylights. The entire experience has been night and day. Four Seasons did a beautiful job and saved us from our nightmare experience with Super Glass.