Reviews of Individual Dry Cleaners Ltd in Victoria

They left two obvious bleach stains on one leg of my pants and didn't tell me so I only saw it when I got home. I get it though, accidents happen. When I took them in to see the owner the next day, he assured me I must have brought them in like that initially... The people working there seemed lovely but the owner saying sorry or taking any level of responsibility would have gone a long way. He kept looking down and rambling on about how there could have been an invisible stain there when I brought them in and the dry cleaning service just made it visible... I was getting secondhand embarrassment from the lengths he was going to to avoid an apology. I would kindly recommend any other dry cleaner in the city <3