Reviews of Victoria Camera Service Ltd in Victoria

Unfortunately this is a negative review. I don’t make a lot of reviews but this should be shared. I feel communication was lacking and could have eliminated the grey area.

I sent my camera in to get looked at, as it wasn’t shooting sharp and seemed like something was off. Some time went by and I called to see what was going on. At first they said they couldn’t find anything wrong and asked for some sample photos. I couldn’t find any on my computer so followed up again, seeing if they went through all the paces and made sure there wasn’t anything they couldn’t find. They wrote back to me, that they could not find anything. In the same email they said “Also, the camera has been impacted as the LCD is broken, this can also be a reason for intermittent problems. The camera and lens you have sent in seem to be working as they should.”. So immediately I called and asked what happened to the LCD screen. Jan said the camera arrived that way.

I have shipped many packages and made sure to package this very well so it wouldn’t get damaged in shipping. They couldn’t find the box to see if it had any damage from shipping. First thing, as a camera repair shop I would expect them to call me right away if something else was wrong other than what I sent it in for. We also spoke on the phone 3-4 times and was never notified about the LCD damage.

They didn’t offer any resolution, just claimed it wasn’t their fault and would send it to Nikon and charge me more money to fix it.

I don’t know who is to blame. The shipping provider or the camera repair shop. But without the box and showing signs of damage, I have to chalk it up as the camera shop. Lack of communication and unwillingness to work with me is the reason for this negative review.