Reviews of Waterloo West Animal Hospital in Waterloo

I have had 2 bad experiences with this hospital. The first was with the unexpected extra charges on a bills for shots and a  check up, changed from 150 to 280$. The second situation when I was quoted for a minor surgery (600-800$) that ended up being 1150$! I called for a quote both before I purchased the dog and again when I booked the operation, only to be sent an email right before the operation straighting there would be an extra charge they "forgot" to mention (2 times). I booked time off work for the operation and used the pricing they quote in the determining factor if I could afford a dog who need the surgery. Along with this i  explained funds would be limited. The hospital is not straight forward with you, and rude when trying to discuss the problem. It feels as if they care more about the money then the animals / people  Be prepared for surprises.