Reviews of Brock Doors and Windows Ltd. in Whitby

Please ensure not to pay the final installment until you verify that all the work is completed. We had shortlisted Brock Windows for our upstairs bedroom and washroom windows upgrade project as they provided the most competitive pricing and features. We had a very good experience with the marketing team and also the installation team. However, there is a huge disconnect with the follow-up and maintenance team. They don't respond to emails and are almost impossible to get
through on the phone. There was some issue with one of the window handles being mismatched and one of the window's locks was broken also caulking around the windows was not done. I had signed off on a piece of paper that the installation team presented to me after they finished their work. Apparently, that was the authorization to take the final payment. Big mistake. Long story short, I had to initiate a complaint with the Ontario Ministry for consumer protection in order to get them to do the follow-up work which was finally done after almost 2 months. So although they provide a good warranty, I'm not sure how well they will honor it. Overall, the windows' quality, features and pricing were very good, but not confident at all about the warranty.

So please keep in mind if you are going with them, to ensure that all the work is completed before making the final payment