Reviews of Elite Nail Spa in Whitby

The only reason I’m giving one star is because the service I received, when I finally did, was good work. I came to this nail salon for the first time on a relatively calm Sunday afternoon for a 3pm mani/pedi appointment. I’m a laid-back customer, as long as you’re good to me I have no demands really. However, the receptionist, the first person I met, was anything but good to me; not only did she not reply to my hello when I walked in, she was rude and didn’t seem to know that they had an appointment booked at 3pm. I tried to shrug that off but then she took me to an area behind the receptionist desk and dumped a whole bunch of nail colour samples on it saying “pick your colour” and walked off. No communication about what was going to happen next or who would be my nail tech that day. So I took it upon myself to sit in one of the chairs and wait. After 5 minutes she waves me over and I sit in one of the pedicure chairs to soak my feet. The lady sitting in front of me seemed to far more interested in watching what the nail tech beside her was doing, literally watching over her shoulder as she completed a pedicure on another customer. After a few minutes, she pretended to look for a nail clipper to trim my nails but that was it. I spoke up then asking how long I would have to soak my feet and one of the other nail techs said that the lady (who it seemed didn’t know what she was doing) would be doing my pedicure right then. Irritated, I looked at the time and realized with a start that I was waiting over 30 minutes for someone to start on the service that I had made an appointment for. I was so upset I actually dried my feet and put back on my slippers, getting ready to leave. It was only when I did that did one of the nail techs ask me if I didn’t want my mani/pedi. I angrily told her that no one was telling me anything and how long I had been waiting there despite having an appointment. She apologized and started on me right then. She did a good job but I was far too annoyed then. The icing on the cake was that the receptionist seemed to be filming customers without their consent (probably for Instagram) and when I went to the front desk to pay, she was not at the desk because she was getting her toes painted (the nail tech who did my service had to cash me out). Unacceptable. I gave the worst tip I’ve ever given and left without another word. I will not be back.