Reviews of Ouellette Avenue Eye Care Centre in Windsor

sold me three pair of useless glasses. one pair I can't see out of, these never left the store because everything was blurry. One pair are not what I ordered( dark lenses for sun) and the frames are bent and twisted starting at the hinge. Third pair the frames are bent and twisted starting at the hinge. I asked for a refund since I thought I was purchasing first grade frames not second rate. Was told I had to pay for lenses since they were cut for those frames. also had to pay a restocking fee. So what good are the lenses to me when I can't see out of them and they have been cut to fit broken frames. Since there is a restocking fee that would infer that the broken frames will be put back on the shelf.

bought three pair of glasses. one pair I didn't even bring home since I couldn't see out of them. Once I got home I realized that the arms were twisted, starting at the hinge. they wanted to just bend them into shape. this would have ruined the integrity of the hinges as well as plastic on one and the metal on other. Since they would not replace the frames and my thinking at this point that three pair and not one is right I just want a refund but I have to pay for the lens and restocking fee?