Reviews of Pet Mama in York

“I don’t care about your emergency. I am the owner and I can fire you whenever I want, so sue me.”
—Chao, one of the owners of Pet Mama

On November 3, 2023, I notified Silvia, the co-owner of Pet Mama, that I would not be coming in for my shift due to an emergency. I have been dealing with a stalker who has been harassing and threatening to come to my home to hurt me. Due to the severity of the situation, I spent the day with police constables filing a report against said stalker.

On November 4, 2023, I received a phone call from Silvia. I assumed the call would be regarding the emergency, perhaps checking in on her worker's safety. However, to my surprise, Silvia had called to FIRE me for not coming into work that day. Her excuse was that I had rescheduled my shifts too many times. I have only ever requested time off twice. The first time was because I had an appointment and the second time I requested time off for my partner’s birthday and my own birthday. At the time, she seemed fine with the requests and rescheduled. But the last straw for Silvia was the day in which I was in a crisis and could not show up for one shift. I think it is unreasonable to pay someone minimum wage and expect them to be at the snap of your fingers whenever.

I also find Silvia’s complete lack of empathy and understanding to be extremely disgusting. She seems to care about the profit of her business over her workers. She pressures her workers to stay in the basement during their 20 minute breaks so they can be on call whenever. Even if the employer pays for meal breaks, the employee must be free from work in order for the time to be considered a meal break. Furthermore, employers are required to give employees at least 30 minute breaks.

Silvia also sells some pet food/treats from low quality brands that are known to be unhealthy for animals but as long as it makes her money. Do not rely on her for advice on the wellbeing of your pet, please seek a licensed veterinarian as she pretends to be knowledgeable to make a sale. Pet supplies are also much cheaper elsewhere and free same-day delivery is offered for no minimum amount.

After this poor experience, I will be sure to let everyone I know about how the owners of Pet Mama treat their lowly workers. If you care about workers rights, I suggest shopping at another pet store. Someone who cares this little about a person can't possibly care much about animals.

Well, if it isn't Pet Mama, the crown jewel of pet food Toronto hotspot! Strolled in the other day and left with a bag of goodies that had my dog dancing the cha-cha. Pet Mama's got my vote if there's a Michelin star for pet stores.

Pet mama is my go-to pet store in downtown Toronto for all my furry friend's needs. The convenience of their free delivery service is an absolute game-changer. I no longer worry about lugging heavy bags of pet food and supplies home. I can deliver everything right to my doorstep with just a few clicks. The quality of their products is exceptional, and they offer a wide range of options for every pet. The staff is knowledgeable, friendly, and always ready to assist with questions or concerns. From nutritious pet food to stylish accessories, Pet mama has it all. If you're a pet owner in downtown Toronto, I highly recommend using their free delivery service. It's a stress-free and convenient way to keep your furry friend happy and healthy.