Reviews of Tilt Property Group in St. Albert

Very easy and comfortable tour. Amanda was able to answer my concerns

This property management group is completely biased when it comes to tenancy issues. One individual by the name of Gen Supeene is incredibly unprofessional in regards to any tenancy questions and concerns. We had gotten a noise complaint for simply walking around on our kitchen floor at 9:50 PM, our floor is extremely sensitive to noise as it is an older house and we try to accommodate our neighbours whenever possible and communicate to their concerns. But things had become unreasonable and we were within our rights to be making every day noises within that time frame, so we attempted to contact the Tilt Property Management office and speak to Gen about the issue. I tried emailing and got no response, and we received a phone call the next day but the way in which Gen Supeene handled the situation was not only clearly biased but incredibly rude. I was not allowed to even speak even though I was simply trying to get information about what action could be taken if we receive any more noise complaints under false grounds. She was defensive from the start and kept repeating that "We do not mediate issues between tenants" when that is not what we were asking for and she kept talking over us to the point where the phone call was no longer serving a purpose. Our roommate who was originally speaking to Gen did not get the answers he was inquiring about and we are astounded at the way we were treated. We will never be renting from this Property Management Group again.